Thank you for visiting ISNetworld. This ISN Privacy Policy (this “Privacy Policy”) is designed to inform you of the policies and procedures that will apply to the collection, security, use, and disclosure of information by ISN Software Corporation, a Delaware corporation, and its subsidiaries (“ISN,” “we,” “us,” or “our”) in connection with our business.

ISN owns and operates an online contractor-management platform called (“ISNetworld”). Through ISNetworld, we collect health and safety, procurement, quality, regulatory and similar information from ISNetworld-subscribing contractor customers (“ISNetworld Contractors”), ISNetworld data providers (“Data Providers”) and other public and private third-party sources (such as governmental databases), in order for that information to be shared by the ISNetworld Contractors with certain ISNetworld-subscribing hiring clients (“Hiring Clients”) for use in their contractor and supplier due-diligence and management processes and in connection with other services that we may offer from time to time (collectively, our “Services”).

This section describes in more detail how we collect, use, and share different types of information.

Our Services allow ISNetworld Contractors, ISNetworld Data Providers and Hiring Clients to upload or enter content into ISNetworld (“ISNetworld Content”) to be stored and shared with other ISNetworld users. In general, and except as required by law, we will process ISNetworld Content only as required in order for us to provide our Services to Hiring Clients and ISNetworld Contractors (please see our standard User Agreements for additional information regarding our Services) or otherwise in accordance with consent or the reasonable written instructions of the ISNetworld Contractor, ISNetworld Data Provider, or Hiring Client who entered the ISNetworld Content into ISNetworld. In certain instances we may be required to disclose ISNetworld Content to law enforcement, regulatory or other government agencies, or to other third parties, in each case to comply with legal, regulatory, or national security obligations or requests.

As part of our Services, we assemble and retain data from ISNetworld Content for the purposes of benchmarking and providing comparative and other generalized analyses and reports (“Benchmarking”). Any data we report from Benchmarking is aggregated and anonymized.

It is important to us that ISNetworld Content remains accurate, complete, and up-to-date. As we rely on Hiring Clients, ISNetworld Contractors and ISNetworld Data Providers for ISNetworld Content, we take steps to ensure these parties understand the importance of keeping the information they maintain and share through ISNetworld as accurate and current as possible. However, each Hiring Client, ISNetworld Contractor, and ISNetworld Data Provider is ultimately responsible for the accuracy and completeness of the ISNetworld Content that it provides to us.

We collect certain information automatically from visitors to our website, such as Internet Protocol (IP) addresses, access times, browser types, device types, domain names, durations of visit, and referring URLs, through the use of “cookies.” A cookie is a small piece of text sent to a browser by a website accessed through the browser. Cookies help websites remember information about visitors. We use information from cookies and share it with other organizations with which we have a commercial relationship to measure the use of our website, to improve the functionality and content of our website and our Services, and to facilitate usage by visitors. We do not use cookies to collect information about individual user behavior on our website, and, unless a visitor informs us (e.g., by registering for an event or sending us correspondence from the website), we will not know the specific identity of a visitor from the data we collect from cookies.

Visitors can reset their browsers either to notify them when they receive cookies or to refuse to accept cookies. However, by refusing to accept cookies from our website, a visitor may not be able to use some of the features available on our website or through our Services.

This subsection details how we collect, use, and disclose Personal Information (as defined below). For purposes of this subsection, (i) “Personal Information” means individually-identifiable information that, alone or when in combination with other information, may be used to identify, contact, or locate a specific person, such as a name, address, phone number, username, or email address; and (ii) “you” or “your” refers to the individual who is the subject of the relevant Personal Information, regardless of whether that individual is an ISNetworld subscriber.

We do not control the type or accuracy of the ISNetworld Content that ISNetworld Contractors, ISNetworld Data Providers, and Hiring Clients provide to us, which may include Personal Information (“Content Personal Information”). Most of the ISNetworld Content, including Content Personal Information, consists of information that ISNetworld Contractors and ISNetworld Data Providers provide to us in response to requests from Hiring Clients. For example, if you work for an ISNetworld Contractor, a Hiring Client for whom your employer works might request certain information about you, including your name, occupation, contact information, training and work-related history, and other information relevant to your work qualifications, be entered into ISNetworld for the Hiring Client to view as part of its due diligence processes. Each ISNetworld Contractor, ISNetworld Data Provider, and Hiring Client is responsible for managing the Content Personal Information it enters into ISNetworld and for taking all measures necessary to comply with applicable privacy laws to ensure we may lawfully process, use, and disclose such Content Personal Information to provide our Services.

To the extent applicable privacy laws require your consent to be obtained prior to or during the course of our processing any Content Personal Information about you, the ISNetworld Contractor, ISNetworld Data Provider, or Hiring Client who entered your Content Personal Information into ISNetworld is responsible for obtaining your consent to both (i) us processing your Content Personal Information for purposes of providing our Services, and (ii) if you reside outside of the United States, us transferring your Content Personal Information to the United States for our processing.

If any Content Personal Information about you has been provided without your consent or is incorrect, you should first ask your employer or principal to take the necessary steps to have it removed from or corrected in ISNetworld.

Each Hiring Client, ISNetworld Contractor, and ISNetworld Data Provider will have at least one, and sometimes many, individuals registered as users of its ISNetworld account. We collect information, including Personal Information, when individuals register as users of an ISNetworld account and thereafter when they access our Services (“User Personal Information”). For example, if you are requesting to be set up as a user of a Hiring Client’s account, we will ask you to provide us your name, email address, the name of your employer, and other information we may need in order to activate and maintain your user account.

We may use your User Personal Information to contact you from time to time in connection with our Services, such as to address any issues or complaints related to your use of ISNetworld, provide you with information about ISNetworld or our Services, verify your identity or credentials, provide any required legal notices to you, or notify you if we believe your use of our Services violates any of our terms or policies.

We collect information when we receive communications from ISNetworld users and third parties. The information we collect from communications includes Personal Information received via emails, telephone calls, postal mails, online chats, and inquiries through our website (“Communicated Personal Information”).

We may use your Communicated Personal Information to respond to you, provide you with information about ISNetworld or our Services, provide any required legal notices to you, or address any issues related to your communications.

ISNetworld and our Services are primarily operated and managed within the United States. Accordingly, if you reside or are located outside of the United States, your Personal Information may be transferred outside of the country where you reside or are located, including to countries whose laws do not provide the same level of protection for your Personal Information as the laws of your home country. Please see the Global Operations page on our website for the jurisdictions where we operate. However, we are committed to protecting the privacy and confidentiality of Personal Information when it is transferred and we will take reasonable steps to ensure that, in the event we transfer your Personal Information to a location outside of your home country, your Personal Information is protected and our practices and procedures comply with all relevant privacy laws.

Certain jurisdictions may require specific privacy practices, which may be addressed in jurisdiction-specific policies accessible from our homepage (for example, see our Privacy Shield Policy and our Australian Privacy Principles Policy).

Upon your written request, and subject to certain exceptions, we will inform you of the existence, use, and disclosure of your Personal Information and will give you access to that information.

You have the right to request access to and correction of any of your Personal Information that we hold. You should first ask your employer or principal to obtain such access or to take the necessary steps to have your Personal Information removed from or corrected in ISNetworld; however, you may contact us at any time as provided in Section 5 below to request assistance in accessing your Personal Information. If access to your Personal Information is denied, we will notify you in writing, give reasons for the denial, and inform you of the recourses open to you. If access is granted, we will give you a reasonable opportunity to review your Personal Information. Your Personal Information will be provided to you in an understandable form within a reasonable time, generally within 30 days. ISN may extend such 30 day period by up to an additional 30 days if meeting the time limit would unreasonably interfere with the activities of ISN or the time required to undertake any consultations necessary to respond to your request would make the time limit impracticable to meet. You will be able to challenge the accuracy and completeness of your Personal Information and have it amended as appropriate.

In general, ISN retains information in order to meet business, tax, legal, regulatory and archival requirements. We retain the personal information we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected, to perform our Services and other contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

We disclose information we collect to our related corporate affiliates and service providers who assist us in providing the Services and are bound by relevant confidentiality requirements.

We are committed to protecting the security of the information we collect. We use a variety of security technologies and procedures to help protect such information from unauthorized access, modification or disclosure and from misuse, interference and loss. We collect and store information electronically. All such information is stored in secure servers that are protected in controlled facilities located in the United States. We regularly monitor and update our security procedures to ensure we have industry-standard or better measures in place at all times to protect against unintended disclosures or use of the information we collect.

We welcome any questions or comments you might have about our Services and the information provided in this Privacy Policy. We recommend employees and subcontractors of ISNetworld Contractors and Hiring Clients raise their questions, requests or complaints with the ISNetworld Contractor or Hiring Client for whom they work at first instance. Questions, requests or complaints received directly by ISNetworld in the first instance may be referred to the relevant ISNetworld Contractor or Hiring Client (or both).

If you have any questions about this Privacy Policy or our Services, any problems or complaints about how we have collected, used, stored, handled and/or disclosed information, or wish to make a request to access, erase, or correct any information, please contact us by telephone or email as follows:

Telephone: 1-800-976-1303
Email: info@ISN.com

We reserve the right to amend this Privacy Policy from time to time, such as to account for new laws and technologies, changes to our Services, and for other reasonable purposes. In the event we amend this Privacy Policy, we will post a notice on our website (www.ISNetworld.com).

ISN Software Corporation (“ISN,” “we,” “us,” or “our”) respects every individual’s right to privacy. This Privacy Shield Policy (this “Privacy Policy”) outlines and explains how we collect, use and disclose Personal Data (as defined below).

Section 1. EU – U.S. Privacy Shield. ISN complies with the EU – U.S. Privacy Shield Framework (the “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. ISN has certified that it adheres to the Privacy Shield principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield principles, the Privacy Shield principles shall govern. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov/.

Section 2. Scope and Purpose of this Privacy Policy. This Privacy Policy explains how we collect, use and disclose information, including Personal Data, in connection with our Services. For these purposes, “Personal Data” is any information relating to an identified or identifiable natural person.

Section 3. Who we are. ISN owns and operates an online contractor-management platform called (“ISNetworld”). Through ISNetworld, ISN collects health and safety, procurement, quality and regulatory information from ISNetworld-subscribing contractor customers (“ISNetworld Contractors”), ISNetworld data providers (“Data Providers”), and other public and private third-party sources (such as governmental databases), for the purpose of sharing that information with certain ISNetworld-subscribing hiring clients (“Hiring Clients”) for use in their contractor and supplier due-diligence processes (collectively, our “Services”). For more information about our Services and the use of information stored in ISNetworld, please visit our User Agreement at https://www.isnetworld.com/Mobile/HomePage/MobileUserAgreement.aspx .

Section 4. How we collect Personal Data and other Information.

Generally, the only Personal Data we will collect is what is provided to us voluntarily from ISNetworld Contractors, Data Providers, and Hiring Clients. We provide a link to our User Agreement and take precautions to ensure that the purposes for which we collect and use your Personal Data are clear. Although we do not normally collect information directly from individuals, we take reasonable steps to ensure that any party providing your Personal Data to us has informed you of this and has obtained your consent prior to doing so.

In addition to the information provided to us voluntarily from ISNetworld Contractors, Data Providers, and Hiring Clients, we also gather certain information automatically when you visit our website (https://www.isnetworld.com/) (the “Website”). This information includes your Internet Protocol (IP) address, access times, browser type, device type, domain name, access times, duration of visit, and referring URL. In addition, our Website uses “cookies.” Please visit the general ISN Privacy Policy (the current version of which is available at https://www.isnetworld.com/Mobile/HomePage/MobilePrivacyPolicy.aspx) for more information about how our Website uses cookies to track usage.

Section 5. Types of Personal Data Collected. ISNetworld Contractors and Data Providers provide us information, which may include Personal Data, in response to requests from Hiring Clients. The types of Personal Data we might collect includes your name, occupation, employer, contact information, training and work-related history, and other information relevant to your work qualifications that Hiring Clients may request be provided to them by ISNetworld Contractors and Data Providers.

Section 6. How we use and disclose Personal Data.

We use the information we collect to provide our Services to Hiring Clients and ISNetworld Contractors. As part of our internal processes, we disclose the information we collect to our related corporate affiliates who assist us in providing the Services, though we will ensure that all such corporate affiliates protect your Personal Data with the same level of protection as provided in this Privacy Policy. Except as provided below, we will not disclose your Personal Data for any purposes other than in connection with providing our Services to Hiring Clients and ISNetworld Contractors.

While our User Agreement prohibits us from sharing your Personal Data with third parties for commercial purposes, in certain instances we may be required to disclose your Personal Data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. To the extent permitted to do so, we will endeavor to inform you if we are required to disclose your Personal Data in response to a lawful request to do so. Except for transfers of information as described in our User Agreement or this Privacy Policy, we will not disclose any of your Personal Data to third parties without giving you the choice to opt-out of such of disclosure.

From time to time we may also use your Personal Data to provide you with information about our Services, including updates and changes relating to ISNetworld. You may choose to “opt out” of receiving this type of information at any time by contacting us as provided in Section 9 below.

Section 7. Data Quality and Access to Personal Data. We strive to provide our Services in the best possible manner, which means it is very important that the information in ISNetworld remains accurate, complete, and up-to-date. As we rely on Hiring Clients, ISNetworld Contractors and Data Providers for information, we take steps to ensure that these parties understand the importance of keeping the information they maintain and share through ISNetworld as accurate and current as possible. However, unless we are notified that any of your Personal Data is inaccurate or incomplete, we cannot take steps to correct it. You have the right to request access to and correction of any of your Personal Data that we hold. Please contact us at any time as provided in Section 9 below to request access to or correction or erasure of your Personal Data. Given the nature of our Services, we may need to retain Personal Data after the end of any particular engagement involving Hiring Clients, ISNetworld Contractors or Data Providers (e.g., to provide a historical audit trail for safety and qualification purposes).

Section 8. Safeguarding Measures and Transfer of Information Overseas.

We are committed to protecting the security of information stored in ISNetworld. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, modification or disclosure, as well as from misuse, interference or loss. We store all ISNetworld-information (including any of your Personal Data in our possession) in electronic form. All such information is maintained in the United States, where it is stored in secure servers that are protected in controlled facilities. We constantly monitor and regularly update our security procedures to ensure that the information we collect and store is as secure as reasonably possible.

In the event we transfer your Personal Data, we will take appropriate measures to protect your privacy and the Personal Data we transfer. Should we need to transfer your Personal Data for purposes other than for providing the Services and in accordance with this Policy, we will, to the extent permitted by law, obtain assurances from the recipients that they will safeguard your Personal Data in a manner that is consistent with this Policy. In addition, if we learn that an agent is using or disclosing your Personal Data in a manner that is contrary to this Policy, we will take reasonable steps to prevent or stop such use or disclosure. ISN may be liable for onward transfers of Personal Data to third parties in violation of this Policy and the Privacy Shield.

Section 9. Contact Information; Dispute Resolution.

We welcome any questions or comments you might have about our Services and the information provided in this Privacy Policy. In compliance with the EU-US Privacy Shield principles, ISN commits to resolve complaints about your privacy and our collection or use of your Personal Data within 45 days of receiving a complaint. European Union individuals with inquiries or complaints regarding this Privacy Policy should contact us by mail, telephone or email as follows:

ISN Software Corporation
3232 McKinney Avenue, Suite 1500, Dallas, Texas 75204
Telephone: +1 214 303 4900 | Email: info@ISN.com

ISN has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU Privacy Shield, an alternative dispute resolution provider located in the U.S. and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against ISN regarding compliance with the Privacy Shield. There is a possibility, under certain conditions, for individuals to invoke last resort binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission.

Section 10. Changes to this Privacy Policy. We reserve the right to amend this Privacy Policy from time to time to account for new laws and technologies, changes to our Services, and for other related purposes. In the event that we amend this Privacy Policy, we will post a notice on our website (https://www.isnetworld.com/).

ISN Software Australia PTY Limited (ABN 15 134 126 480) (“ISN,” “we,” or “us”) respects every individual’s right to privacy. This Australian Privacy Principles Policy (this “Policy”) outlines and explains how we collect, use and disclose Personal Information (as defined below). ISN’s legal obligations are set out in full in the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the “Act”), available on the Privacy Commissioner’s website at www.oaic.gov.au.

Section 1. Who we are

ISN owns and operates an online contractor-management platform called (“ISNetworld”). Through ISNetworld, ISN collects health and safety, procurement, quality and regulatory information from ISNetworld-subscribing contractor customers (“ISNetworld Contractors”), ISNetworld data providers (“Data Providers”), and other public and private third-party sources (such as governmental databases), for the purpose of sharing that information with certain ISNetworld-subscribing hiring clients (“Hiring Clients”) for use in their contractor and supplier due-diligence processes (collectively, our “Services”).

The information we collect may include Personal Information, especially where you are an employee, sub-contractor or office holder of an ISNetworld Contractor or Hiring Client.

Section 2. Scope and Purpose of this Policy

This Policy explains how we collect, use and disclose your Personal Information in connection with providing our Services. For these purposes, “Personal Information” is any information about you that identifies you or information by which your identity can be reasonably determined.

Section 3. How we collect Personal Information

Generally, the only Personal Information we will collect is what is provided to us voluntarily from ISNetworld Contractors, Data Providers, and Hiring Clients. Although we do not normally collect information directly from individuals, we take reasonable steps to ensure that any party providing your Personal Information to us has informed you of this and has obtained your consent prior to doing so.

In particular ISN collects Personal Information about employees, officeholder and sub-contractors of ISNetworld Contractors. We ask ISNetworld Contractors uploading your Personal Information on to ISNetworld to confirm that they have obtained any consents and given you any disclosures required under Australian Privacy Laws and informed you of the content of this Policy.

If an ISNetworld Contractor does not provide all or part of the Personal Information that we ask them to upload, then this may affect the ISNetworld Contractor’s prospect of being hired by a Hiring Client or on the proper management of a project by a Hiring Client. For example, it may mean that you may not be able to perform work for, or enter onto worksites of, certain Hiring Clients.

Our website uses “cookies.” Please visit our general Privacy Policy (the current version of which is available at https://www.isnetworld.com/privacy-policy) for more information about how we use cookies.

Section 4. Types of Personal Information Collected

ISNetworld Contractors and Data Providers provide us information, which may include Personal Information, in response to requests from Hiring Clients. The types of Personal Information we might collect includes your name, occupation, employer, contact information, training and work-related history, and other information relevant to your work qualifications that Hiring Clients may request be provided to them by ISNetworld Contractors and other Data Providers. We do not generally require personal information that is “sensitive information” under Australian law to be entered into ISNetworld and Hiring Clients generally do not request it to be entered.

Section 5. How we use and disclose Personal Information

We use the information we collect to provide our Services to Hiring Clients and ISNetworld Contractors. This includes our operation of Training Qualifications (TQ) Review, a platform that allows Hiring Clients to verify the identity and qualifications of employees and consultants of participating ISNetworld Contractors. Personal Information is only disclosed through the platform to Hiring Clients for contractor-selection processes.

Therefore if you are an employee, office holder or sub-contractor of an ISNetworld Contractor the primary purpose for which we collect your Personal Information is to help Hiring Clients select and manage ISNetworld contractors.

As part of our internal processes, we disclose the information we collect to our related corporate affiliates who assist us in providing the Services. We do not disclose your Personal Information outside of ISNetworld or for any purposes other than in connection with providing our Services to Hiring Clients and ISNetworld Contractors.

Hiring Clients, ISNetworld Contractors and our related corporate affiliates may be located outside Australia. This depends on the particular circumstances. Please see the Global Operations page on our website for the jurisdictions where we operate (https://www.isnetworld.com/about-isn/global-operations). We will require Hiring Clients to protect your Personal Information from misuse or loss or from unauthorised access, modification or disclosure where we make it available to them through ISNetworld. This includes any Hiring Client who is located outside Australia.

From time to time we may also use your Personal Information to provide you with information about our products and services, including updates and changes relating to ISNetworld. You may choose to “opt out” of receiving this type of information at any time by contacting us as provided in Section 8 below.

Section 6. Data Quality

We strive to provide our Services in the best possible manner, which means it is very important that the information in ISNetworld remains accurate, complete, and up-to-date. As we rely on Hiring Clients, ISNetworld Contractors and Data Providers for information, we take steps to ensure that these parties understand the importance of keeping the information they maintain and share through ISNetworld as accurate and current as possible. However, unless we are notified that any of your Personal Information is inaccurate or incomplete, we cannot take steps to correct it. You have the right to request access to and correction of any of your Personal Information that we hold. Please contact us at any time as provided in Section 8 below to request access to or correction or erasure of your Personal Information. Given the nature of our Services, we may need to retain Personal Information after the end of any particular engagement involving Hiring Clients, ISNetworld Contractors or Data Providers (e.g., to provide a historical audit trail for safety and qualification purposes).

Section 7. Safeguarding Measures and Transfer of Information Overseas

We are committed to protecting the security of information stored in ISNetworld. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, modification or disclosure and from misuse, interference and loss. We store all ISNetworld-information (including any of your Personal Information in our possession) in electronic form. All such information is transferred to the United States, where it is stored in secure servers that are protected in controlled facilities. We constantly monitor and regularly update our security procedures.

Section 8. Contact Information

We welcome any questions or comments you might have about our Services and the information provided in this Policy. If you have any questions about this Policy or our Services, any problems or complaints about how we have collected, used, stored, handled and/or disclosed your Personal Information, or you wish to make a request to access, erase or correct the Personal Information we hold about you, please contact us by mail, telephone or email as follows:

ISN Software Corporation
3232 McKinney Avenue, Suite 1500
Dallas, Texas 75204
Telephone: +1 214 303 4900
Email: info@isn.com

We recommend that employees, office holder or sub-contractors of ISNetworld Contractors raise their questions, requests or complaints with the ISNetworld Contractor for whom they work at first instance. Questions, requests or complaints received directly by ISNetworld in the first instance may be referred to the relevant ISNetworld Contractor or Hiring Client (or both).

Please allow 30 days for complaints and requests to be processed. If you do not receive a satisfactory response to your request, problem or complaint from us within 30 days, you may refer your question, problem or complaint to the Office of the Australian Information Commissioner via the contact details listed at http://www.oaic.gov.au/about-us/contact-us.

Section 9. Changes to this Privacy Policy

We reserve the right to amend this Policy from time to time to account for new laws and technologies, changes to our Services, and for other related purposes. In the event that we amend this Policy, we will post a notice on our website (www.isnetworld.com).